Hiring the wrong renovation contractor is one of the most costly mistakes a homeowner in Ontario can make. From abandoned projects to shoddy workmanship, bad contractors cost London, Hamilton, Kitchener, and Guelph homeowners millions of dollars every year. This guide walks you through exactly how to find, vet, and hire the right contractor for your renovation.
Step 1: Get Referrals from People You Trust
The best renovation contractors in London, Kitchener, Hamilton, and surrounding Ontario cities are typically found through word of mouth. Ask neighbours whose home improvements you've admired, post in local Facebook groups, or check community forums. A contractor who did excellent work for someone in your neighbourhood is a far better bet than a stranger from a Google ad.
Step 2: Check Google Reviews — Carefully
Look for contractors with at least 10–15 Google reviews and an average of 4.5 stars or higher. Read the negative reviews — how did the contractor respond? A professional contractor addresses complaints respectfully. Be suspicious of profiles with only 5-star reviews and no detail — these can be fake. Also check HomeStars, which is popular in Ontario for renovation reviews.
Step 3: Verify Insurance and WSIB Coverage
Before hiring any contractor in Ontario, confirm:
- General liability insurance — minimum $2 million. Ask for a Certificate of Insurance naming you as additionally insured.
- WSIB (Workplace Safety and Insurance Board) clearance certificate — protects you if a worker is injured on your property. You can verify WSIB coverage at wsib.ca.
Any reputable contractor in London, Hamilton, Kitchener, or elsewhere in Ontario will have both without hesitation. If they push back on providing these, walk away.
Step 4: Get 3 Detailed Written Quotes
Never accept a verbal quote. A proper written quote should include:
- Full scope of work — what exactly is being done
- Materials specified by brand and model number where possible
- What is NOT included (exclusions)
- Estimated start and completion dates
- Payment terms and schedule
- Who is responsible for permits
If a quote is vague — "kitchen renovation, complete" — it's a red flag. Vague quotes lead to scope disputes and unexpected charges later.
Step 5: Ask the Right Questions
When meeting with contractors in London, Hamilton, Kitchener, or anywhere in Ontario, ask:
- How many similar projects have you completed in the past year?
- Can I speak with 2–3 recent clients?
- Who will be on-site daily — you or a subcontractor?
- How do you handle unexpected issues (hidden rot, outdated wiring)?
- What does your workmanship warranty cover and for how long?
- Will you handle permits, or is that on me?
🚩 Red Flags — Walk Away From These
- Asks for more than 25–30% deposit upfront
- Wants cash only — no paper trail
- Can't provide proof of insurance or WSIB
- No physical business address or local presence
- Pressures you to sign immediately or "lose the spot"
- Quote is significantly lower than all others (usually means cut corners or hidden costs)
- No written contract — "we'll just shake on it"
- Can't provide any local references
What Should a Renovation Contract Include in Ontario?
Ontario's Consumer Protection Act gives you rights as a homeowner. A proper renovation contract should include:
Renovation Contract Checklist
- Full legal name and address of the contractor
- Detailed written scope of work
- Materials, brands, and model numbers specified
- Start date and projected completion date
- Payment schedule tied to milestones (not arbitrary dates)
- Process for change orders (any changes must be written and signed)
- Who pulls permits and coordinates inspections
- Workmanship warranty terms (minimum 1 year recommended)
- Dispute resolution process
- Lien waiver upon final payment
How Much Should You Pay Upfront?
A reasonable deposit for a renovation project in Ontario is 10–25% of the total cost at contract signing. Mid-project draws should be tied to specific milestones (framing complete, rough-in complete, etc.), not calendar dates. Final payment of 10–15% should be held until the project is fully complete to your satisfaction.
Why London & Ontario Homeowners Choose Expert Renovation
5.0★ Google rating · Fully insured · WSIB covered · All permits handled · Written contracts · Workmanship warranty on every project.
Get Your Free Quote →